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For example, if the contact is in a meeting and you have urgent business to discuss, you can send her an instant message.

Top of Page This contact may be available, but his or her computer has been idle for more than the idle time period setting—five minutes by default.

You could walk down the hall and talk to the person face-to-face, but you notice the person’s location indicator and personal note indicates the person is working at home, so you decide to send an instant message to the contact instead.

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You can use our MSI package to push out to users by using Group Policy, WDS, MDT or Configuration Manager among others.

This is available by downloading this program and clicking on the Get MSI button on the programs toolbar.

We are pleased to announce the release of Shoretel Contacts Fix version 3.0.

This program is a complete redesign and recode (moved to C# from of our previous release of Shoretel Contacts Import Enabler.

In this state, the contact is online and transitioning from an Available state, as indicated by the half-green/half-yellow button. This contact is engaged in a meeting or is scheduled to be in a meeting (as indicated in the Outlook calendar), but his or her computer has been inactive for the idle time period setting—5 minutes by default. Communicator cannot determine the status of the contact.

This status is usually displayed because the contact’s presence status is stored in another computer system, such as that of an organization that is not a federated partner.

This is actually an issue with Communicator, not Outlook, but because the error shows up in Outlook, it gets blamed.

The fix is fairly easy: delete Communicator's contact database from the affected user's computer and wait for the updated version to be downloaded.

To ensure that this works fully, you should run the program when logged in with the effected users profile and this user should also have local administrator rights. When you have started the program, you should ensure that you have closed Microsoft Outlook and Shoretel Communicator.

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